The Smart Queue provides the ability to organize prospects and customer records from different sources and automatically serve them up to an inside sales team in prioritized order. Call teams enter a pre-defined Smart Queue and the system intelligently determines which call records will have the highest priority (score) and begins to deliver those with the highest score to the agent.
Especially for teams that are tasked with outbound calls, Smart Queue provides substantial time savings. It eliminates the need to train team members on how to prioritize leads, and it replaces the manual scheduling of callbacks with automated efficiency. In practice, your overall productivity will improve with every call you make.